Terms & Conditions
Terms & Conditions
PLEASE READ CAREFULLY BEFORE CHECKING OUT
COVID 19 UPDATE INFORMATION
USPS SHIPMENTS ARE DELAYED. WE WILL DO OUR BEST TO SHIP OUT ALL ORDERS IN A TIMELY MANNER IN TIME FOR THE DATE PROVIDED BUT WE CANNOT GUARANTEE ON TIME DELIVERY. PLEASE BE AWARE AND UNDERSTAND THIS BEFORE ORDERING.
- SHIPMENT INFORMATION
HIS & HER CAKERY AND FAVORS IS NOT RESPONSIBLE FOR DELAYS ON BEHALF OF USPS,UPS,& FEDEX ONCE YOUR ORDER IS SHIPPED AND WE WILL NOT ACCEPT RETURNS OR REFUNDS DUE TO POSTAL DELAYS
ORDERS ARE PROCESSED AND SHIPPED THE WEEK PRIOR TO YOUR EVENT DATE PROVIDED. SHIP DATES ARE MONDAYS/TUESDAYS
- DUE TO THE NATURE OF THE ITEMS SOLD BY US NO RETURNS ARE ACCEPTED UNDER ANY CIRCUMSTANCES
- ORDER CANCELLATIONS MADE ANY TIME BETWEEN WHEN PURCHASE WAS MADE & 14 DAYS PRIOR TO EVENT DATE A STORE CREDIT WILL BE ISSUED IN THE AMOUNT OF THE PURCHASE AMOUNT - MINUS ANY CUSTOM ITEMS MADE.
( CREDIT WILL BE VALID FOR 365 DAYS FROM THE DATE ISSUED )
- DUE TO COVID-19(UPDATED INFO) IF YOU CURRENTLY HAVE A ORDER WITH US AND NEED TO CANCEL YOU MUST GIVE US NOTIFICATION WITH 7 DAYS PRIOR TO EVENT DATE PROVIDED. ALL CANCELLATIONS MADE IN A TIMELY MANNER WILL RECEIVE STORE CREDIT TO USE WITHIN 365 DAYS FROM THE CANCELLATION DATE CREDIT IS ISSUED.
- FAVOR INFORMATION
- OUR CURRENT TURN AROUND TIME FOR FAVORS IS 3-4 WEEKS IF YOU'D LIKE A ORDER FOR LESS THAN THE TIME PROVIDED FEEL FREE TO EMAIL US AYESHAB@HISNHERFAVORS.COM
- CAKE JAR POLICY
CAKE JARS ARE MADE FRESH TO ORDER PLEASE ALLOW 5-7 BUSINESS DAYS FOR PROCESSING PRIOR TO SHIPPING ALL PACKAGES ARE SHIPPED WITH ONE ICE PACK TO INSURE THEY ARRIVE. WHEN ITEMS ARE SHIPPED TRACKING WILL BE SENT VIA THE EMAIL ADDRESS PROVIDED ON ORDER. IF YOU HAVE ANY QUESTION FEEL FREE TO EMAIL ME AT AYESHAB@HISNHERFAVORS.COM
- DESIGN INFORMATION
All designs have a digital proof which will be provided for approval by You if a update needs to be made you can reply to email with any changes that you would like to be changed. Once you approve the digital proof of the item ordered it will be sent to print & no further changes can be made.
Please check all designs for spelling or any other errors. We are not responsible for any errors on our part once you have approved your proof and it has been sent to print.
- ADDRESS CHANGE INFORMATION
***** Once A Order Is Placed Address listed on order is the only address items can ship. If you've moved from address on order items can ship to local post office for pick up using the address on file. *****
** PRIORITY MAIL ONLY INCLUDES $50 INSURANCE IF YOU'D LIKE TO PURCHASE INSURANCE FOR WHOLE ORDER IT IS A ADDITIONAL FEE **
if you are in a hot climate area please be sure to contact me to purchase a ice pack if you choose to decline a ice pack we are not responsible for melted candy. Shipping Total Includes ONE ice pack!!